Frequently Asked Questions
Everything you need to know about our authentic Italian imports.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for perishable goods like cheeses and cured meats. We also prioritize expedited shipping methods to ensure your products arrive in peak condition.
Are your products imported directly from Italy?
Yes, we take pride in sourcing the majority of our inventory directly from artisanal producers across various regions of Italy to guarantee authentic quality and flavor.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact us within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship within the United States and Canada. We are working on expanding our logistics to bring the taste of Italy to more countries in the near future.
How can I track my order?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Do you offer gift baskets or corporate gifting?
Absolutely! We offer a variety of curated Italian gift baskets. For custom orders or large corporate requests, please reach out to our concierge team via our contact page.